Returns

Seven days to change your mind. Anything unworn goes back free, and we send the label.

14
Days from
the day it arrives
Free
Return label,
anywhere in the UAE
3–5
Days for the refund
to reach your bank

The short version

You have 7 days
Counted from the day the parcel arrives, not the day you ordered.
It must be unworn
Tags attached, no washing, no wear beyond trying it on.
The label is on us
Free returns anywhere in the UAE. You do not pay to send it back.
Refunds go to the original payment
Once the parcel reaches us. Banks then take three to five working days to show it.

How to start a return

01
Reply to your order email
Or write to contact@on7.ae with your order number. One line is enough — there is no form to fill in.
02
We send a label
Usually within a few hours, always the same working day.
03
Pack it back up
The original bag is fine. Attach the label and hand it to the carrier, or arrange a pickup with us.
04
We refund
Within one working day of the parcel arriving, and you get an email confirming the amount.

Exchanges

Sizing is the most common reason anything comes back to us, and we would rather swap it than refund it.

Tell us the size you want and we reserve it straight away, before your return has even been collected, so it is not sold to somebody else while the parcel is in transit. If the replacement costs more we send a payment link for the difference. If it costs less we refund it.

Not sure which size?
Order two, keep the one that fits, and send the other back free. It costs you nothing and saves a week of back-and-forth. The size guide has the full height chart.

If something is wrong with it

A seam that has gone, a zip that will not run, a fault in the fabric — that is not a return, it is our mistake. Send a photograph and we replace the piece or refund it in full, whichever you prefer. Tell us within 7 days of the parcel arriving, the same window as any other return.

Normal wear does not include a hoodie caught on a fence, and we will be reasonable about telling the difference.

What we cannot take back

Anything worn or washed. Anything without its tags. Gift cards. Pieces marked final sale at the time of purchase — and if a piece is final sale, the product page says so before you buy it.

Need to send something back?
Reply to your order email or message us. One line with your order number is all we need.